Warranty & Support
New Xirrus Wireless APs ship with a Limited Lifetime Hardware Warranty, new Wireless Arrays with a 5-year Hardware Warranty, and ArrayOS software with a 90-day Software Warranty. All other products ship with 1-year Hardware and 90-day Software Warranties as applicable. Warranty entitles customers to e-mail/phone support, software bug fixes, and return/repair of defective hardware.
Beyond Product Warranty, the Xirrus Support Program provides additional services, including priority response support, software upgrades, and next business day advanced hardware replacement.
Xirrus Support can be purchased in 1, 3 and 5-year increments - contact your Xirrus sales representative or sales@xirrus.com for more details.
Warranty and Support Options
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|
Software |
Hardware |
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Product Warranty
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Premium Support
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Product Warranty
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Premium Support
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|
Products Covered |
ArrayOS, XA, XM
|
ArrayOS, XA, XM
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All
|
APs, Arrays, XE-4000, XP2,
XP8, XM-33x0
|
|
Coverage Period |
90 Days
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1, 3, 5, Years Renewable
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APs: Lifetime
Arrays: 5 Years
All Other: 1 Year
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|
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Xirrus Customer
Support Center Access
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Limited
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Full
|
Limited
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Full
|
|
Email / Phone Support |
Standard
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Priority
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Standard
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Priority
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Software Updates |
Fixes Only
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Fixes and Upgrades
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N/A
|
N/A
|
|
Hardware Replacement |
N/A
|
N/A
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Return and Repair
(15 Day Max Turnaround)
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Advanced Replacement
(Next Business Day)
|
Support Services
World-class Support Services to help you maximize your investment and ensure the successful, ongoing operation of your Xirrus wireless network.
Support Program Description
Support Program Terms and Conditions
Software License and Product Warranty Agreement
Hardware Product Warranty Agreement