Types of Data We Collect
We collect Personal Data and/or Anonymous Data from you when you visit our Site, send us information or communications, and/or when you submit content to our Site.
“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.
“Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data, by itself, does not permit the identification of individual persons.
Data You Provide to Us
We receive and store any information you enter on our Site or otherwise provide to us. We collect Personal Data from you, such as your user name, first and last name, company name, mailing address, e-mail address, and phone number, when you create a customer support or partner account on the Site. If you download certain items from the Site, we collect your name, e-mail address, and any URL you provide. If you provide us feedback or contact us via e-mail or an online form, we may collect your name and e-mail address, as well as any other content included in the e-mail or that you submit to us, in order to send you a reply.
Data Collected Through Technology
Our servers (which may be hosted by a third party service provider) collect information from you when you visit or use the Site, such as browser type and version, operating system, platform, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and a date/time stamp for your visit. If you create an account, we may link your IP address with your account and collect information about your activities on our Site.
We may use clear gifs (otherwise known as web bugs or web beacons) to gather information about your visit to the Site, such as what you click on and pages and information you viewed. Additionally, be aware that advertisers and partners may also use their own clear gifs and we do not control use of these by advertisers and partners and expressly disclaim responsibility for information collected through them. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are placed on a user’s hard drive, clear gifs are embedded invisibly on web pages.
Use of Your Data
In general, Personal Data you submit to us is used to provide you the services you request, aid us in serving you better, and to respond to your requests. We use your Personal Data to:
- Facilitate the creation of and secure your Account on our network;
- Identify you as a user in our system;
- Provide the services and customer support you request;
- Improve the quality of experience and provide you a personalized experience when you use the Site;
- Send you administrative e-mail notifications, such as security or support and maintenance advisories (the e-mails we send may contain code that enables our database to track your usage of the e-mail, such as whether the e-mail was opened and/or what links (if any) were clicked);
- Respond to your inquiries related to employment opportunities or other requests; and
- Contact you, including by e-mail, postal mail, or telephone, to market our products and services and also third party products and services we believe may be of interest to you.
Disclosure of Your Data
Except as described below, we do not share your Personal Data with third parties:
We may share your Personal Data with third party service providers under contract to perform functions on our behalf. Examples include sending postal mail or e-mail, storing data, analyzing data, performing quality assurance, providing technical support, providing marketing assistance, verifying identity, and providing customer service. These third parties may have access to your Personal Data only as needed to perform their functions.
Use and Disclosure of Anonymous Data
We will have the right to use, and share with third parties, Anonymous Data for any purpose and in any manner. Anonymous Data includes non-personally identifiable data we create from Personal Data by excluding information that makes such data personally identifiable.
Use and Disclosure of IP Addresses and Host Names
We may record the IP address of a visitor to our Site and look up the host name or domain name associated with that IP address. We may pass that host name or domain name to third party partners for use in marketing products and services to the organization or entity associated with that host name or domain name.
Choices Regarding Your Personal Data
You may change any of your Personal Data or request deletion of your Personal Data by us by contacting us at firstname.lastname@example.org, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
We have commercially reasonable security measures in place to help protect against loss, misuse and alteration of your Personal Data in our possession. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Xirrus uses reasonable efforts to protect your Personal Data, Xirrus cannot guarantee its absolute security.
We can be reached by e-mail at email@example.com or by phone at 805-262-1600.